SAP ECM Sr. Technical Consultant

Remote Home Office Anywhere
Reports to: VP, Professional Services

Optima ECM Consulting is an SAP-Centric Professional Services firm, offering Envisioning, Redesign, Software Solutioning, & Managed Services to Supercharge our clients’ content-related processes, amplify hidden insights and transform their businesses into an intelligent enterprise. We specialize in optimizing key business value chains such as Procure to Pay, Order to Cash, and HR and are experts in foundational solutions such as data and document archiving and migrations and legacy decommissioning.

Optima seeks smart and passionate professionals ready to roll up their sleeves. The right candidate will be a proven A-player who is intelligent, enthusiastic, creative, and above all, a great asset to the team.

Our Background

Established in 2009
SAP Gold Partner
Strategic relationships with industry leaders such as SAP, OpenText, Ariba and Celonis
North American headquarters in Scottsdale, AZ and Monterrey, Nuevo Leon, MX

How We Do It

Partner with clients to deliver exceptional implementations
Provide top-notch service and delivery
Hire only the best and brightest and certify them in the solutions we implement
Provide continuous training and development

What you will do:

Deliver Technical Services such as Health Checks/Assessments, Installations, Upgrades, Migrations, Monitoring Service, Operational Readiness etc.
Onsite and remote troubleshooting of SAP products developed by OpenText, support issues and working those issues to resolution
Manage delicate customer relationships
Collaborate with customer IT, SAP and OpenText departments in troubleshooting issues
Interact with other Optima team members (Project Managers, Consultants) to provide solutions to our customers
Serve as a point of escalation and pass along knowledge to customer’s first and second-line support

Education and Required Experience:

Bachelor’s degree in Computer Science, Engineering, or equivalent experience
Consulting experience in a technical support environment
Excellent personal and written communication skills required
Excellent problem-solving and organizational skills required
Experience in SAP Environments administration and support is required
Experience in OpenText products is required

Additional Requirements:

Experience of at least 1 year in SAP Basis/NetWeaver is required
Installation and Administration experience with one or more OpenText ECM solutions (Content Suite, AGA for SharePoint, xECM)
Experience with one or more operating systems (Windows Server, Unix, Linux)
Experience with one of more databases (Oracle, MS SQL*Server) - including basic SQL programming
Experience in the use and configuration of Web HTTP servers (IIS, SUN, Apache, SAP NetWeaver CE)
Programming experience of at least 2 years in Content Server OScript/API/Webservices, ABAP, JavaScript, HTML, PERL or other related internet programming languages is an asset but not required
Experience in several and expert knowledge in at least one of the following areas: networking, load balancing, monitoring, security, architecture is required
Professional Services consulting experience of at least 5 years is desirable

Key Performance Indicators (KPI’s) in this Role:

Utilization
Successfully deployment of projects
Knowledge share across the team and organization
Creating and refining development methodology and tools

Skills you’ll use on a regular basis in this role:

MS Office proficiency
- Word
- PowerPoint
- Excel

Excellent writing and grammar
Research/Troubleshooting abilities
Open mindedness from a technology standpoint
Self-starter
Curiosity
Creative
Good time management
Goal oriented
Alignment to Optima Core Values:

We’re looking for people who align with Optima’s Core Values:

Have a passion for excellence – you always deliver quality work for your clients and each other, on time, and to the best of your ability. You don’t cut corners.
Create remarkable client experience – you do the right thing for your clients and you consistently seek ways to add value to their business.
Be a Pioneer - We are original and creative in our thinking. To us, innovation and ingenuity is a mind-set – a hard wired desire to improve things.
Get it done – you can be counted on to fulfill every objective you take on. Your teammates and clients know they can trust you to get the job done.
Win as a team – you can be a great teammate, mentor and cheerleader to support your team. You’re committed to enhancing your team and creating an opportunity for growth.
Have fun – you love what you do and have fun while you do it and celebrate successes along the way.

Compensation Structure:

Base salary plus monthly variable compensation based on the defined Accountability and Performance Measures in the Consultant Variable Compensation Plan Agreement.

In exchange for your contribution to the team, you can expect to receive:

Medical and Dental (employee premiums 100% covered)
Company paid life insurance (1x annual salary covered)
Voluntary life insurance
Vision insurance
Aflac (with employer contribution)
3 weeks paid vacation
12 paid holidays + company paid holiday closure
401(k) employer match
Contribution toward HSA account
Career path planning
Living the Values employee recognition

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.